Terms of Service.

Effective May 9, 2026 · Updated June 15, 2026

These Terms govern your use of hapex.ai, the build flow at build.hapex.ai, and the agent service that runs the automations you create. They are binding the moment you submit an intake request, activate an automation, or pay an invoice. Where they intersect with our Privacy Policy, the Privacy Policy controls for privacy questions.

1. Acceptance of Terms

By submitting an intake request, activating an automation, subscribing to a plan, or otherwise using Hapex, you agree to be bound by these Terms and the Hapex Privacy Policy. If you are using Hapex on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree to these Terms, do not use Hapex.

2. Definitions

• “Hapex” means Hapex AI, a sole-proprietor business operated by Shameel Khairi.
• “Service” means the Hapex intake app, the planner, the agent service, and any first-party tooling shipped under hapex.ai.
• “Automation” means an executable plan you have defined and activated through Hapex.
• “Capability” means a building block in the registry (Gmail, Calendar, Chat, Drive, Docs, Sheets, Slides, ntfy, Anthropic, etc.) an Automation may invoke.
• “Customer Data” means information you provide to Hapex, plus information your Automations fetch from third-party services you have authorized, plus the outputs your Automations produce.
• “Sub-processor” means a third-party service Hapex uses to deliver the Service.

3. Description of the Service

Hapex lets you describe an automation in plain English, generates a structured plan via a large language model, asks you to authorize the third-party services the plan needs, runs a self-test before activation, and then executes the automation on a schedule or on demand. The Service is available as monthly plans (Hapex Plus, Hapex Pro, Hapex Max) and pay-as-you-go (Hapex Flow). You subscribe to a plan based on how much you run, and the Operator automatically routes each job to the appropriate model.

4. Eligibility and Accounts

You must be at least sixteen years old (or the age of digital consent in your jurisdiction if higher), and have legal authority to enter into this agreement. You are responsible for keeping your account information accurate and for all activity that occurs under your account.

5. Authorization for Third-Party Integrations

When you click “Continue with Google,” “Continue with Slack,” or any equivalent button, you authorize Hapex to act on your behalf with that provider, limited to the scopes shown on the consent screen. We will not silently expand scopes; any new scope requires a fresh authorization. You may revoke at any time, both inside Hapex and at the provider's account-management page (for example, myaccount.google.com/permissions).

6. Customer Data

Ownership.

You own your Customer Data. Nothing in these Terms transfers ownership from you to Hapex.

License to operate the Service.

You grant Hapex a worldwide, non-exclusive, royalty-free license to access, store, copy, transmit, modify, display, and execute Customer Data solely as necessary to provide and improve the Service for you, including by routing data through the Sub-processors listed in the Privacy Policy.

License for internal research.

You additionally grant Hapex a worldwide, non-exclusive, royalty-free license to use Customer Data for internal product research and development as defined in Section 5 of the Privacy Policy. The scope, limits, opt-out mechanism, and pseudonymization commitments described in that section apply in full and are incorporated here by reference.

No sale.

Hapex will not sell, license, swap, or otherwise transfer Customer Data to any third party for monetary or other valuable consideration. This commitment is binding regardless of whether your jurisdiction independently restricts such sales.

Deletion and export.

You can request deletion or export of your Customer Data at any time by emailing support@hapex.ai. Deletion is completed within thirty days subject to retention required by law.

7. Acceptable Use

You agree not to use the Service for any of the following:

• Activities that violate applicable law in your jurisdiction or ours, including export-control law and sanctions.
• Building Automations that send unsolicited bulk email, generate spam, or constitute deceptive advertising.
• Building Automations that access accounts you have no right to access, scrape services in violation of those services' terms, or attempt to circumvent rate limits or authentication systems.
• Building Automations that produce content that infringes intellectual property, defames a person, contains child sexual abuse material, or is intended to harass or threaten an identifiable individual.
• Attempting to extract Hapex's system prompts, planner internals, encrypted credentials, or any other party's data through prompt injection or adversarial means.
• Reselling the Service, except as expressly authorized by us in writing.
• Reverse engineering the Service, except to the extent that right is granted by mandatory applicable law.
• Probing or load-testing the Service without prior written permission.

8. Self-Test Approval Gate

Hapex will not deliver any external message on your behalf, and will not generate any Stripe charge against your payment method, until the Automation has passed a successful self-test execution and you have explicitly clicked “Activate.” This is a hard gate.

9. Fees, Billing, and Refunds

Plan prices are shown before you subscribe. You authorize Hapex to charge the payment method on file for the selected plan on a recurring monthly basis until you cancel, or for pay-as-you-go credits when you purchase them. Fees are non-refundable except as required by law. You may cancel any time; cancellation takes effect at the end of the current billing cycle. Pricing changes apply prospectively with at least thirty days' notice; existing subscriptions retain their price for at least one year from purchase.

10. Intellectual Property

The Service, including the planner system prompt, the capability registry, the runtime architecture, the brand, and all related code and content, is the property of Hapex. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose during your subscription. Outputs produced by your Automations from your inputs belong to you, subject to third-party rights in the inputs. Feedback you give us is non-confidential and we may use it royalty-free.

11. Confidentiality

Each party will protect the other's confidential information using the same care it uses for its own confidential information of a similar nature, and at minimum reasonable care.

12. Term and Termination

These Terms apply for as long as you use the Service. You may terminate by deleting your account; we may terminate for material breach with thirty days' written notice and an opportunity to cure, or immediately for repeated or severe breach. Sections that by their nature should survive termination do survive.

13. Disclaimers

The Service is provided “AS IS” and “AS AVAILABLE.” Hapex disclaims all implied warranties to the maximum extent permitted by applicable law. We do not warrant that the Service will be uninterrupted, error-free, or secure against every threat; that any Automation will produce a particular result; that language-model outputs will be accurate or appropriate for any specific use; or that third-party services Hapex relies on will themselves be available. Automations that interact with regulated activities are your responsibility to validate.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Hapex's total cumulative liability arising out of or relating to these Terms or the Service is limited to the greater of (a) the fees you paid Hapex in the twelve months immediately preceding the event giving rise to the liability, or (b) one hundred United States dollars. Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, or business interruption. Nothing limits liability for fraud, gross negligence, willful misconduct, or any liability that cannot be limited under applicable law.

15. Indemnification

You will defend, indemnify, and hold harmless Hapex from any claim arising out of (a) your breach of these Terms, (b) Customer Data you submit, (c) your violation of any third-party right (including intellectual property and privacy rights), and (d) your use of the Service in violation of applicable law. We will defend you from any third-party claim that the Service as provided by Hapex (excluding Customer Data and any third-party content) directly infringes that third party's registered intellectual property in a jurisdiction where Hapex actively offers the Service.

16. Modifications to These Terms

For material changes, we will notify you by email at least fifteen days before the changes take effect, and you may close your account before that date if you do not consent. Continued use after the effective date constitutes acceptance.

17. Governing Law and Venue

These Terms are governed by the laws of the State of Indiana, United States, without regard to its conflict-of-laws principles. Any dispute that is not resolved through Section 18 will be brought exclusively in the state or federal courts located in Marion County, Indiana.

18. Dispute Resolution

Before filing a lawsuit, the party with the dispute will provide the other with written notice (sent to support@hapex.ai for Hapex; sent to your account email for you) and will negotiate in good faith for at least thirty days. You and Hapex each waive the right to pursue claims against the other on a class, consolidated, or representative basis to the maximum extent permitted by applicable law. Nothing limits your right to bring an individual claim in small-claims court.

19. General

Severability. If any provision is held unenforceable, the remainder remain in effect, and the unenforceable provision will be reformed to the minimum extent necessary.

No waiver. Failure to enforce a provision is not a waiver.

Assignment. You may not assign these Terms without our prior written consent. We may assign in connection with a merger, acquisition, or sale of assets, subject to the notification rights in the Privacy Policy.

Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control.

Entire agreement. These Terms together with the Privacy Policy and any signed order form constitute the entire agreement.

20. Contact

Questions, notices, and legal correspondence: email support@hapex.ai. Mailing correspondence may be addressed to Hapex AI, United States.

Privacy Policy · support@hapex.ai